What questions should I ask a Physiotherapist? : Physical therapy can assist in a variety of areas of one’s development, in addition to the apparent advantages of receiving devoted professional attention: from the development of new motor skills to the improvement of already-existing skills and abilities, as well as providing confidence and insight so that kids can participate in sports as well as other leisure activities.
Engaging your child in physical therapy is a great idea, but to make the most of it, we’ve created a list of inquiries you might want to ask your health professional. This will help make your physical therapy as effective as possible.
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36 questions should I ask a Physiotherapist?
1. What is Manual/Manipulative Physiotherapy?
Answer: Hands-on physiotherapy treatment is referred to as manual therapy. It is a cornerstone of Rehabilitation and has long employed by Physiotherapists to expedite and enhance injury recovery. Under the general heading of “manual therapy,” the following treatment modalities fall:
- Shared mobilisation
- Soft tissue liberation
- Muscle-power methods
- Manipulation
The physical therapy “hands-on” component! Here, we physically evaluate problems with muscles, tendons, ligaments, bones, and joints and nerve pain that may brought on by work-related, auto- or sports-related, or post-surgical limitations. We treat what we find through various methods, including joint mobilisation, soft tissue release, stretching, traction, and other clever tricks.
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2. What type of certification does your staff have?
Answer: In Canada, Physiotherapists are required to earn a Master’s degree. The Canadian Alliance of Physiotherapy Regulators examines foreign-educated individuals to ensure their coursework is equivalent to that of Canadian physiotherapy programmes.
Aspiring Physiotherapists must also complete at least 1,000 hours of practical training in Canada. This session also includes group projects, clinical placements, and lab work.
When it comes to students who study abroad, the entry-level requirements typically vary slightly. Such graduates are required to take the PCE (Physiotherapy Competency Exam). The Canadian Alliance of Physiotherapy Regulators, a group that assesses the credentials of foreign physiotherapy graduates, created this exam.
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3. Do I need a doctor’s referral to come to Physiotherapy?
Answer: No. Physiotherapists are primary health care providers in Canada, so a prescription from a physician is not required. However, the insurance provider might need a doctor’s referral if you are covered for physiotherapy care under an extended health benefits plan.
A registered Physiotherapist can diagnose disorders, dysfunction, and injuries that fall under their practice’s purview. Many clients mistakenly believe they need a doctor’s note to receive the proper care from a registered Physiotherapist.
This may include musculoskeletal injuries, neurological conditions, and cardiorespiratory illnesses, depending on your Physiotherapist’s training and clinical experience. The best course of treatment will chosen based on your unique goals and the Physiotherapist’s assessment.
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4. What should I expect during my first appointment?
Answer: An initial assessment takes place during your first appointment. To accurately diagnose the problem and choose the best course of action, your Physiotherapist will perform tests of your strength, flexibility, purpose, gait, reflexes, and more at this time. They might also employ palpation techniques to evaluate the hurt or impacted area.
This evaluation typically takes at least 60 minutes. Please feel free to ask any queries you may have along the way.
Throughout the assessment, your Physiotherapist will connect with you and frequently decide the end.
Your Physiotherapist then makes a diagnosis of your illness or injury. When and how frequently they anticipate seeing you will communicated to you. They might also provide a general timeline of what to expect when recovery occurs.
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5. How many treatments will I need?
Answer: A wide variety of injuries are treated with physiotherapy. However, treatment could broadly divided into three categories: minor wounds, soft tissue wounds, and more complex and challenging or grave conditions.
With minor injuries, you might anticipate 2-3 physiotherapy sessions; with soft tissue injuries, you might anticipate 6–8 weeks, as this is typically how long it would take for tendons to heal; and with more severe or chronic conditions, you might anticipate 2–4 months of treatment, depending on how much progress has been made.
Notably, the required number of weeks does not always correspond to the number of physiotherapy sessions. For instance, it frequently happens over time that appointees become less frequent.
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6. How long will I be in the clinic for each session?
Answer: How long physical therapy will last is a question that patients frequently ask. While the duration of a physical therapy program may seem to be a straightforward question, there is no definitive answer. The program length will vary depending on the patient’s recovery rate and treated ailment.
Depending on the severity of the disease, physiotherapy sessions can last anywhere from 30 minutes to an hour.
Some patients typically work longer hours and receive clinical assistance. The length of physical therapy depends on the disease’s complexity and severity and how long it takes for a body part to heal. The soft tissue treatment typically takes 6 to 8 weeks.
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7. Does my extended health care cover physiotherapy treatment?
Answer: In a nutshell, no, not all health insurance policies pay for physiotherapy consultations. While comprehensive plans, medium cover, and basic health insurance plans do not.
You probably already know that a coherent strategy is more costly than a primary or medium cover plan if you have looked around for a health insurance policy.
Most people must pay for treatment out of their wallet when an unexpected accident happens because they do not plan on needing physiotherapy coverage.
Physiotherapy treatment is required when an injury, a medical condition, or a developmental problem recurs frequently.
These restrictions may impact your entire life on movement, which may also make your situation worse in the future.
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8. Does OHIP cover any of the treatments?
Answer: The Ontario Health Insurance Plan (OHIP) covers several different types of medical services. It covers the cost of emergency and primary medical care.
Depending on the situation, OHIP may cover all or a portion of the ambulance’s cost.
Some services, like the following, are not covered by OHIP:
- Prescription medications that your family doctor has prescribed
- Provided in a dentist’s office are dental services
- Eye exams, glasses, and contacts
- Eye laser surgery
- Cosmetic procedure
- Chiropractic treatments
Therefore, it covers physiotherapy and chiropractic treatments.
OHIP also covers a portion of the cost of some treatments.
For instance:
- A few optional medical procedures
- Podiatry services
- Visiting dentists in hospitals
Travel expenses: OHIP may cover some of your costs if you live in northern Ontario and need to travel a long way for specialty medical care.
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9. How should I dress?
Answer: Comfortable, loose clothing that doesn’t impede movement and allows exposure to your specific injury or pain problem is the best attire to dress for your physiotherapy appointment.
For your Physiotherapist to better understand your range of motion, your clothing shouldn’t restrict how much you can continue moving your shoulders, knees, hips, and spine.
For example, tank tops and short sleeve shirts are excellent for moving your upper body! In contrast to skirts, dresses, and “short” shorts, regular-length shorts are a better option. You must be able to move around without difficulty and remain comfortable.
However, not everyone can travel directly from home to a physiotherapy session, so we recommend you plan.
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10. Who will see me at the clinic?
Answer: A Physiotherapist will see you for your initial treatment.
Your Physiotherapist will have a treatment plan in place after the initial appointment. They will begin with a brief conversation to find out how you have been doing since the last meeting. They will next finish a quick assessment to track your progress. The remaining session will then be devoted to the ongoing therapy.
Afterward, the Physiotherapist will watch as you perform simple movements while standing, sitting, or lying down. They might also move your limbs to assess flexibility or palpate (feel) the tissue to determine what is going on there.
The tests are typically painless, but some of them might be slightly uncomfortable. Give your Physiotherapist feedback as soon as possible.
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11. Is physiotherapy for you?
Answer: While most patients who receive physical therapy see improvements over time, the advantages can occasionally seem elusive.
Rarely does it have anything to do with how well physiotherapy treatments work by themselves; instead, it almost always has something to do with some serious underlying problem.
It’s crucial to understand that, despite being extremely effective, physiotherapy is not a cure-all for patients who may also require surgery or other treatments.
The first physiotherapy session will probably help with pain relief, but to hasten the healing process, you must complete your “homework.” Exercise stretches and perhaps even heat or ice therapy could be part of your homework.
Additionally, you might receive advice on how to avoid having the injury recurring in the future.
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12. How soon can I get an appointment?
Answer: Well, that depends on the trauma you’ve experienced and how severe it is. Most injuries, especially those brought on by physically demanding sports, necessitate 72 hours of rest preceded by weeks or months of consistent physical therapy.
It’s best to start as soon as possible with any injury. Look for a physical therapist who can assess your situation and offer a customized treatment plan to regain strength and mobility.
Since every injury is different, it is always best to get professional advice before beginning any treatment regimen.
You should see a physical therapist as soon as possible after suffering an injury to ensure optimal healing and professional advice on recovery.
If Medicare doesn’t cover your medical expenses, private health insurance might. These expenses may cover things like glasses, physiotherapy, or dental appointments.
Various health insurance providers offer different private healthcare policies, each with a list of covered and uncovered expenses.
You can gradually improve your quality of life by receiving regular physiotherapy treatments through private health insurance with extras. Up to the limits of your policy, this also includes paying for initial consultations, follow-up visits, and long-term treatment plans.
Most health insurance extras policy covers physiotherapy because it relies on evidence-based science, and many Canadians find their physiotherapy treatments extremely helpful.
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13. Has the clinic started seeing clients in person?
Answer: We have been treating a lot of patients virtually over the past few weeks, but we are so happy to be able to welcome physiotherapy clients into our New Hope clinic! We are resuming our clinic appointments in response to our coworkers.
Our Physiotherapists in Canada will continue providing virtual care in addition to treating patients in person. For those who struggle to get medical care, this is very helpful. They might work to leave their house or reside in a more rural part of Canada.
Whatever the case, we are delighted to continue offering you this service.
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14. Do I need to see my doctor before booking a physiotherapy assessment?
Answer: Most of the time, a Physiotherapist can aim to treat you without a referral.
You don’t need a referral because Physiotherapists are considered primary health care practitioners who can diagnose conditions.
However, if your benefits insurer or you are looking for government-funded physiotherapy services, you might need a doctor’s referral.
We are capable of judging the specifics of your issue before developing a treatment plan and carrying it out. During your initial assessment, we will let you know if we think your condition necessitates a medical review. However, before they pay for any physiotherapy treatment, your insurance provider might demand one (see your policy).
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15. If I have already seen my physician for an assessment, why do I need a physical therapy assessment?
Answer: When people come to the New Hope Physiotherapy Center, we want to ensure they can function at their previous level and encourage them to engage in increasing amounts of physical activity without worrying about their physical health.
Most patients are referred to physiotherapy at the first sign of a problem by primary care physicians because these evaluations aid in a thorough diagnosis of the issue and offer a positive outlook on a solution.
Injuries can sometimes have an impact on your mental health in addition to your physical health. Neurological Rehabilitation is a specialised therapy offered by physiotherapy and rehab facilities.
This plan’s treatments emphasize factors that affect psychological, emotional, and physical health.
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16. Do I need to wait until I have my diagnostic test results (X-ray, MRI, etc.) before seeing a physical therapist?
Answer: Physical therapists are educated to look for any severe pathology that might require additional imaging and testing.
A physical therapist monitors every patient’s medical condition and will refer any “red flag” symptoms to the appropriate medical professional for further testing or imaging diagnostics.
You typically do not require an MRI or X-ray before attending physical therapy. Your physical therapist has the training and experience necessary to evaluate your condition, make a diagnosis, and develop a tailored treatment strategy to regain strength, function, and mobility.
Finding a correct diagnosis that will enable your physical therapist to treat you can be challenging, even with precise diagnostic tests.
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17. Does everyone you treat get better?
Answer: Most people experience aches and pains regularly, making them feel hopeless. After all, overcoming the pain of any kind and finding relief can be extremely difficult. Fortunately, physical therapy, also known as physiotherapy, is a tried-and-true method for people to get rid of aches and pains, aid in healing, and guard against further wounds.
Despite how innovative and beneficial physiotherapy is, many people are unsure how it works. In other words, not everyone knows that physiotherapy is a form of therapy from which anyone can gain an advantage. Physical therapy can help with some injuries, but you’d be surprised at how much more often than not. This is true even though some injuries are too severe to be fixed by it.
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18. How many treatments does it take to get better?
Answer: You might have to initially go to physiotherapy at least twice or three times a week. Each session may last between 30 and 60 minutes, depending on frequency.
Even though two to three visits per week might seem excessive at first—especially if you’ve recently had surgery or suffered an injury—critical, it’s to comprehend the benefits of frequent visits.
Physical therapy sessions involve regular movement that promotes blood circulation and quick healing. Additionally, it speeds up muscle conditioning and aids in suppler joints.
Your program will be adjusted as needed over time as your body heals and the Physiotherapist assesses how your body responds. The visits will become fewer and farther between, but the journey will take months.
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19. How long will it take?
Answer: Depending on the severity of the disease, physiotherapy sessions can last anywhere from 30 minutes to an hour. Some patients typically work longer hours and receive clinical assistance.
The length of physical therapy depends on the disease’s complexity and severity and how long it takes for a body part to heal. The average healing time for soft tissues is 6 to 8 weeks.
Following an injury, illness, or disability, physiotherapy helps patients regain mobility and normalcy in their lives. A physical therapy session includes manual therapy, patient counseling, and education.
Patients of any age can benefit from physical therapy to manage pain and ward off other illnesses or injuries.
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20. How much will it cost?
Answer: The price of physiotherapy in Canada may vary depending on the treated condition, the PT’s specialty, and the clinic. These are typical price ranges:
- Physical therapy for one-hour costs between $95 and $125, including paperwork.
- $15 for a 15-minute service unit
- Initial assessment sessions are typically priced between $75 and $100, but the cost may increase if the evaluation is extensive or involved.
- $60 for an hour of massage.
- The price per hour for manual electrical stimulation is $200 to $500
Additionally, prices differ in various provinces and cities. A $500 treatment programme in Toronto might cost $150 to $300 in Alberta. Patients may choose to receive treatment in less expensive locations if the price difference is more significant than travel.
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21. Who is your knee specialist (elbow specialist, shoulder specialist, etc.)?
Answer: Many people are unsure of which medical professional to see for knee pain. Make sure to choose an orthopaedic physician for the best care possible.
Orthopedic doctors have the specialised knowledge and education required to treat various conditions affecting the musculoskeletal system, including the knees. This system includes the bones, joints, cartilage, muscles, and nerves.
Acute and persistent knee pain can be treated by orthopaedic doctors, which will enhance your quality of life. Patients who want to safeguard their knees and prolong their life can also offer preventive care.
We provide complementary therapies for pain relief for patients with arthritic knee joints that require surgery. In our facility, we also provide rehabilitation services. Our orthopedists are prepared to see you right away.
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22. Do you treat clients injured in Motor Vehicle Accidents (MVA’s)?
Answer: New Hope Physiotherapy is aware of the needs that, following a car accident, our patients will have. Our clinic family is independent, and your injury recovery is our top priority. We are passionate about offering high-quality patient-centered care, and this drive underlies our success.
Once the hospitalization period has ended, New Hope Physiotherapy can offer a range of treatment programs, including long-term Rehabilitation and short-term interim treatments.
In addition to having the tools necessary to address your deficiencies, our team of licensed Physiotherapists is committed to helping you achieve the most significant degree of physical recovery.
As a Physiotherapist-owned clinic, our patients must recover as fully as possible.
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23. Can you direct the bill to Insurance companies/providers?
Answer: New Hope Physiotherapy offers direct billing to most insurance companies to save you time when submitting your receipts to your insurance provider. We can bill most insurers for physiotherapy benefits plans directly from our front office. The main benefit of direct invoicing is that it will lower any upfront costs or out-of-pocket expenses associated with your care.
There are no fees associated with direct billing for the physical therapy services provided by New Hope Physiotherapy; however, please let us know in advance that it is an insurance claim so we can assist you in effectively processing the claim.
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24. Why do you not treat WSIB claimants?
Answer: Well, we do treat them.
Nobody shows up for work each morning, hoping that today will be the day they suffer a work-related injury. A workplace injury, on the other hand, can be a significant setback, which is why it’s so crucial to utilise WSIB (Worker’s Safety and Insurance Board) benefits.
When a worker sustains an injury at work, the WSIB is responsible for releasing funds to cover their lost wages and medical expenses. The WSIB benefits cover the following clinical services:
- Physiotherapy
- Chiropractic
Thanks to our collaborative team environment, we’re happy to provide both of these services and even combine them into a single treatment plan. We know of the severe emotional and physical suffering from a work injury.
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25. How should I prepare for the first appointment?
Answer: For your first appointment, we advise arriving 10 minutes early. This gives you time to complete the intake forms and ask our administrative staff any questions you may have about billing.
We advise dressing comfortably so you can move around. The therapist will benefit from being able to see and drive the area you are visiting for. Coming in for treatment of your neck, midback, shoulders, elbows, forearms, wrists, and hands, we advise wearing a t-shirt or tank top.
Coming in to treat your low back, hips, knees, or ankles, we advise bringing shorts. Forget your shorts, don’t worry; we have some on hand.
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26. What is physiotherapy, and how can I benefit?
Answer: Physiotherapy is a particular type of treatment typically used to treat people in pain due to a disease, an accident, or a disability. It additionally encourages fitness and good health.
The science of movement is used to design physical therapy and physiotherapy. Along with assisting you in getting through the discomfort, it can also help you improve your physical fitness and eliminate any dysfunction brought on by an injury.
The best thing about physical therapy is that it is effective for people of all ages. It encourages the safe management of your condition and permits you to live independently after treatment.
Our highly qualified Physiotherapists possess tremendous skills to ensure only the best for you!
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27. Can I see a Physiotherapist even if I’m not injured, or do I not have any pain?
Answer: Most patients who seek preventive care want to keep their bodies healthy and avoid getting hurt. Consider someone who works a desk job all week and works out hard at a Crossfit gym on the weekends.
These patients will first receive manual therapy, such as soft tissue massage, from our Physiotherapists, followed by an exercise regimen so they can continue addressing any alignment, mobility, or strength issues at home.
A routine check-up for prevention frequently reveals some underlying dysfunction, such as a muscle imbalance, extreme tightness, or reduced range of motion. Even though there may not be any pain, they could feel strange, and this peculiar feeling could put them in danger of getting hurt. So it must be addressed right away.
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28. What is involved in the initial consultation?
Answer: Depending on your needs, your initial consultation could last up to 45 minutes. The physical therapist will examine your movement and strength as part of a thorough physical assessment and ask you various questions about your issue.
You will be able to talk about your condition and the best management strategy for you after your consultation. Every management strategy is customized for you specifically to meet your needs.
A customized exercise program to address movement quality and function is one possible form of treatment, along with in-depth advice and education on the issue.
Manual therapy, training, exercise, and occasionally electrotherapy can strengthen this. You will be required to follow instructions and perform activities to benefit most from your treatment.
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29. What is involved in a treatment/follow-up session, and how many do I need?
Answer: Frequently, a follow-up comes after a thorough assessment of the patient. The PT has already: at this point.
- Identified the patient’s medical profile
- Identified the primary issue
- Made a personalized PT plan
- Completed the first PT session
Provided a plan that the patient could follow in the comfort of their home, either with or without a physical therapist’s assistance.
The patient’s medical information, including all prescribed medications, treatments, doctor visits, and complaints, should accurately recorded and accessible during follow-up sessions.
Whether a primary or comprehensive treatment plan is offered, the follow-up sessions are scheduled as soon as it is finished. Once the patient enrolls in an outpatient program, it might also done.
30. Does insurance cover your services?
Answer: Unfortunately, this is frequently not the case. Some Canadians believe their provincial healthcare plan will cover all their physiotherapy expenses.
In reality, Physiotherapists’ fees rarely paid for in healthcare situations. There, however, some exceptions, which are highly influenced by the province in which you reside.
Physiotherapy COULD be paid for if:
- Young person that you are (e.g., child or teenager).
- You are a senior citizen.
- In a hospital, physical therapy is provided.
- To recover from a disease or injury for which you hospitalised, physiotherapy is necessary.
- You enrolled in a financial aid programme.
For more information, visit the website of your provincial government. Additionally, you can use our local healthcare summaries, which may contain details on physiotherapy coverage.
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31. Does OHIP cover physiotherapy?
Answer: If you have an OHIP health card, the following conditions may apply to your coverage:
- Are at least 65 years old
- Under the age of 19
- Are in long-term care and older than 18
- Have you recently released from an overnight hospital stay and need physiotherapy for the illness or injury that brought you there?
- You receiving compensation from the Ontario Disability Support Program or Ontario Works?
- Over 65 years old and require physiotherapy at home
- Are you residing in a nursing facility
Have you recently experienced an illness or injury that has caused your function or mobility to decline
These are merely prerequisites. OHIP will not pay for physiotherapy if you don’t meet these requirements.
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32. Can you bill my extended health insurance company directly?
Answer: Direct billing for physiotherapy services accepted by insurance companies like Sunlife, Great-West Life, Standard Life, Blue Cross, and Manulife (depending on the plan).
New Hope’s administrative team sends insurance claims directly to Extended Health Plan providers when appropriate and at the patient’s request.
Depending on the patient’s eligibility, the plan provider may reimburse all or part of this sum (s). The unpaid portion of service fees is the patient’s responsibility.
We strongly advise you to contact your insurance company to learn more about your eligibility and coverage. As the policyholder, you are responsible for verifying the veracity of the data gathered and the specifics of your coverage, including any specifications for doctor’s orders (some insurance plans require a physician referral).
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33. I cannot afford to pay upfront. What can you do for me?
Answer: Here is the best manual for managing your physiotherapy costs.
Benefits of Employer Insurance
Check with your employer to find out what kind of extended health coverage you are qualified for. Physiotherapy coverage varies from plan to plan but can cost between $500 and $1500 annually. Most likely, you won’t pay a dime for your physiotherapy!
Vehicle Insurance Protection
If a motor vehicle accident caused your injury, submit a claim to your auto insurance provider to reimbursed for your physiotherapy visits.
Your coverage may be based on a maximum dollar amount or a specific number of visits, depending on the plan. For more information on your plan, contact your auto insurance company.
I feel like I need physiotherapy, but I do not have insurance coverage, nor can I afford to pay out of pocket. What can you do for me?
Extended healthcare options are available in every province, but to qualify for free coverage, several requirements that differ from region to province must satisfied.
Ontario
Youth under the age of 19 and Seniors over 65 Post-hospital admissions on the Ontario Disability Support Program (ODSP) or Ontario Works Government-funded physiotherapy services only offered at clinics approved by the OHIP.
Alberta
Three per person per year the maximum number of visits covered by Alberta Health Services (AHS) (Initial assessment and two following treatments). Injury resulting in a fracture Post-surgery “Low-income” classification Government-funded physiotherapy services are only available at approved AHS clinics. These conditions may qualify for up to seven visits.
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34. What if I injured at work or in a car accident?
Answer: Physiotherapy is one of the steps to take in the healing process following a workplace injury. Our qualified Physiotherapists can help with a variety of injuries. We aim to assist you in getting back to your previous level of functioning and, more importantly, getting back to work.
Your doctor will advise you to see” treatment at a physiotherapy clinic after a car accident. You will still need to work with a Physiotherapist to aid in healing, even if your doctor advises rest and painkillers.
Our strength declines, and our ability to re-injure ourselves increases when we rest for extended periods. A Physiotherapist is qualified to assist you in safely getting back on your feet.
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35. Do I need a doctor’s referral?
Ans: No, we are primary care providers and are fully capable of evaluating and treating your injury. To help deliver the best care possible, we collaborate closely with your family doctor and the rest of the healthcare team.
If any issues discovered during your evaluation or treatment, we may occasionally refer you to your doctor for additional testing, such as an x-ray.
Physiotherapists can assess and diagnose a problem because they considered first-contact practitioners. And we provide care without a doctor’s prescription. After we have seen you, if you want us to, we will coordinate with the GP to see you if they need to.
Contact us to learn how we can help.
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36. I referred to another clinic by my doctor, but I would prefer to come to Physiotherapy First. Can I do that?
Answer: Yes! We’re happy to explain the situation to you because we know that the medical system can occasionally seem like a maze.
State law and individual insurance policies, among other things, will determine whether you need a referral or prescription from your primary care physician.
Whether you are in a “direct access” state is one of the critical determining factors.
The benefit of checking out this way is that your physical therapy can immediately, and you can start building strength and healing so that you have full mobility and no needless pain.
I’ve tried physiotherapy, massage therapy, and anything else, but I still can’t fix my symptoms. How are you different, and why will it work?
There are three primary motives:-
- Not all therapists are as competent as one another
- Not all patients exert themselves assiduously or are as aware of their body mechanics as other patients.
- Each of our bodies and injuries is unique and highly customized.
The first problem is fairly obvious.
The second needs some explanation because it’s possible to think you’re performing the exercises correctly while being out of alignment or working a stronger muscle that is substituting for the weaker one.
The third problem is the most intriguing; not all injuries respond to conventional physical therapy.
Okay. You’ve got me convinced! What should I bring/wear to my appointment?
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Please bring the following items to your first physiotherapy appointment:
Medicare card, documentation from your doctor or specialist, Workcover or insurance company documentation, a list of any medications you are currently taking, and, if applicable, your health fund card
If you have any pertinent reports or imaging scans, please bring them with you. They may provide us with more details so we can assist you more effectively.
Please wear comfortable, loose-fitting clothing that is appropriate for exercising and will allow your Physiotherapist to correctly assess the injured area of your body. Bring a change of clothes if you’re coming straight from work.
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